Eligibility for Refund or Exchange:
- To be eligible for a refund or exchange, the toy must be unused, in its original packaging, and in the same condition as when it was received.
- Refunds or exchanges are only applicable within 7 days from the date of purchase.
Reasons for Refund or Exchange:
- Defective Product: If the toy is defective or damaged upon arrival, please contact our customer support within 7 days of receiving the toy to request a refund or exchange.
- Wrong Item Shipped: In the event that you receive the wrong toy, please contact our customer support within 7 days of receiving the item to arrange for a refund or exchange.
Return Process:
- Before returning the toy, please contact our customer support to initiate the return process. We will provide you with instructions on how to proceed.
- The toy must be returned in its original packaging and accompanied by the original purchase receipt or proof of purchase.
- You will be responsible for the return shipping costs, unless the return is due to a defective product or a wrong item shipped.
Refund Options:
- Upon receiving and inspecting the returned toy, we will notify you of the approval or rejection of your refund/exchange request.
- If your request is approved:
- Refund: A refund will be issued to the original payment method used for the purchase. Please allow [X days] for the refund to be processed.
- Exchange: If you prefer an exchange, we will provide you with instructions on how to proceed with the replacement toy.
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Non-Refundable Items:
- Certain items may not be eligible for a refund or exchange, including:
- Toys that have been used, damaged, or altered.
- Toys without the original packaging or proof of purchase.
- Sale or clearance items, unless they are defective or the wrong item was shipped.
Contact Information:
- If you have any questions or need assistance with the refund process, please contact our customer support team. Our team will be happy to assist you.
Please note that this refund policy is subject to change without prior notice. We recommend reviewing the policy periodically for any updates.
Thank you for choosing us as your shopping partner. We appreciate your understanding and cooperation.
